Privacy Policy

Overview

Chicago Windows & Doors ("we," "us," or "our") operates the website located at chicagowindowsdoors.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our Site, you agree to the practices described in this policy.

If you have questions about this policy, you may contact us at Services@chicagowindowsdoors.com or call (312) 899-6643.

Information We Collect

Information You Provide Directly

When you contact us, request an estimate, or submit a form on our Site, we may collect:

• Your name
• Email address
• Phone number
• Property address or general location
• A description of your project or inquiry

We only collect information you voluntarily provide. You are not required to submit any personal information to browse our Site.

Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, including:

• Your IP address and general geographic location
• Browser type and version
• Pages viewed and time spent on the Site
• Referring website or search terms
• Device type and operating system

This data is collected through cookies and similar tracking technologies, including Google Analytics (see Third-Party Services below).

How We Use Your Information

We use the information we collect to:

• Respond to your inquiry or estimate request
• Schedule appointments and coordinate project consultations
• Send follow-up communications related to your project
• Improve our website content and user experience
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

Google Analytics

We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects information such as page visits, session duration, and traffic sources using cookies. This data is aggregated and anonymous — it does not identify you personally. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Calendly

Our Site uses Calendly to allow you to schedule estimate appointments. When you book an appointment through Calendly, your name, email address, and any additional information you provide are processed by Calendly, Inc. under their own Privacy Policy. We receive this information to confirm and manage your appointment. You are not required to use Calendly — you may also contact us directly by phone or email.

Google Maps

We may embed Google Maps on our Site. When you interact with an embedded map, Google may collect information pursuant to Google's own Privacy Policy.

Cookies

Our Site uses cookies — small text files stored on your device — to support site functionality and analytics. Types of cookies we use include:

• Essential cookies: Required for the Site to function properly.
• Analytics cookies: Used by Google Analytics to track usage patterns.
• Third-party cookies: Set by Calendly and other embedded services.

Most browsers allow you to control or block cookies through your browser settings. Disabling cookies may affect certain Site functionality.

Data Retention

We retain personal information submitted through contact forms and estimate requests for as long as necessary to fulfill the purpose for which it was collected — typically the duration of a project inquiry or active client relationship — and for any period required by applicable law. We do not retain visitor analytics data beyond what Google Analytics stores in accordance with its standard data retention policies.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. Our Site uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.

Links to Other Websites

Our Site may contain links to third-party websites (such as manufacturer sites for Andersen, Pella, Marvin, and JELD-WEN). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain data uses

To exercise any of these rights, please contact us at Services@chicagowindowsdoors.com. We will respond to your request within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us: